Education: Bachelors degree
Lanuages Fluent: English
Industry: Finance/Banking
Years of Experience: I've spent 11 years or more in Change Management
Responsibility Level: Director
Change Management Skills Experience:
Change Plan Development, Change Team Coaching, Consulting, Digital Transformation, Human Centered Design, Mergers Acquisitions and Divestitures, Organizational Change Management, Process Improvement/Optimization, Stakeholder Analysis/ Engagement, Training and Development, User Experience
Discipline Type Experience:
Agile Methodology, Data Analysis and Metrics, Process Improvement / Optimization, Project Management / Implementation, Strategic Planning
Change Management Related Skills Experience:
Coaching, Mentor, Remote/Hybrid Work
Professional Bio:
Shelley has over 28 years of experience in marketing, change management, and sales and service coaching roles, including leading a business banker team and launching strategic initiatives in Retail, Business Banking, and business deposit products. She currently serves as a Portfolio Management Director in the Enterprise Change Office. Her most recent accomplishment was leading the enterprise-wide User Enablement team for EDGE, PNC's Salesforce-based sales and service application.
Just prior to this role, Shelley represented the Retail business on enterprise and cross-LOB initiatives that focused on the improvement of processes, policies, and procedures A significant example includes the development of the Retail Product Delivery Risk Procedure which outlines how Retail Banking develops new products, make changes to existing products, and monitors product delivery.
Shelley has her PROCI Change Practitioner Certification, a member of the Association of Change Management Professionals and a Bachelor of Science degree from Towson State University majoring in Mass Communications specializing in Public Relations and minor in Business Administration. Prior to joining PNC through the Mercantile acquisition in 2009, she worked in account services in the marketing agency industry where she developed & supported advertising campaigns for local, national, and international clients
Social & Volunteer Organizations:
Women Connect EBRG President
