Demographics

Education: Bachelors degree

Lanuages Fluent: English, Other

Industry: Consulting, Finance/Banking, Government, Health Care, Marketing/Communications/Media, Non-Profit, Retail, Service, Technology, Transportation

Experience & Skills

CCMP Certified

Years of Experience: I've spent 11 years or more in Change Management

Responsibility Level: Independent Consultant

Change Management Skills Experience:
Academia/University, AI and Robotic Process Automation (RPA), Change Plan Development, Change Team Coaching, Communication Strategy, Consulting, Culture Design, Digital Transformation, Diversity Equity and Inclusion, Human Centered Design, Mergers Acquisitions and Divestitures, Operational Excellence, Organizational Change Management, Organizational Design, Process Improvement/Optimization, Stakeholder Analysis/ Engagement, Training and Development, User Experience

Discipline Type Experience:
Agile Methodology, Data Analysis and Metrics, ERP Implementation, Executive Coaching, Financial Planning / Management, Human Resources, Process Improvement / Optimization, Project Management / Implementation, Risk Management, Strategic Planning

Change Management Related Skills Experience:
Coaching, Mentor, Public Speaking, Remote/Hybrid Work, Trainer

Professional Designation(s):
B.A., CLSSGB, Prosci® Certified Change Practitioner

Professional Bio:
As a seasoned expert with over 15 years of transformational project experience, I specialize in Change Management, Communication, and Leadership in diverse environments. My journey spans public and private sectors, orchestrating digital transformation initiatives and integrating cutting-edge technologies. Currently, I am steering the strategic deployment of digital payment systems and Workday Student across UBC. My role involves developing change and communication plans aligned with Prosci’s ADKAR model, ensuring seamless stakeholder engagement and system adoption. Career highlights include: Leading change management for Salesforce’s digital transformation within their Legal & Corporate Affairs department. Spearheading an enterprise content management program at STEMCELL Technologies. Advising senior leadership during the BC Financial Services Authority's amalgamation. Initiating process improvements at HealthLink BC, increasing service efficiency and public engagement. Contributing to the development of an advanced traffic management center for the Ministry of Transportation. Assisting eBay's customer service agents in better serving customers and sellers. I hold a BA in Communication from Simon Fraser University, supported by certifications from MIT in AI Business Strategy and Prosci in Change Management. Let’s connect to explore how we can drive meaningful change together!

Social & Volunteer Organizations:
Director Of Communications 100 Men Who Care Vancouver Aug 2017 - Jan 2023 · 5 yrs 6 mos Member at Large Inform Canada Sep 2017 - Nov 2019 · 2 yrs 3 mos

Work or Volunteer Opportunities

Looking for new opportunities.
Open to speaking engagements.